Shipping policy
Shipping and Digital Delivery Policy
Digital products
Tabiara sells digital products, including travel guides, e-books, travel planners and related downloadable materials. No physical items are shipped.
Delivery method
Your purchased content is delivered electronically through a download link displayed after checkout, an email sent to the address provided with your order, or the delivery method specified on the product page. Please allow up to 24 hours for your documents to arrive, whenever possible those documents will be sent immediately after purchase.
Please provide a valid email address and check your spam or junk folder if you do not receive your delivery email.
Delivery time
Unless a different delivery date is stated on the product page, digital products are made available without undue delay after successful payment and any legally required consent to immediate delivery.
If you have an applicable statutory withdrawal right and do not consent to delivery beginning during the withdrawal period, your content will be supplied after that period has expired.
For pre-orders or products with a scheduled release, the applicable delivery date is stated before purchase.
Delivery charges
We do not charge shipping or digital delivery fees. Your internet or mobile provider may charge you for downloading files under your existing service agreement.
Availability by location
Digital products are available in the countries and regions supported by our checkout, subject to applicable legal restrictions. If your location is not supported, you will not be able to complete the purchase.
Technical requirements
You need an internet connection to download your purchase, sufficient storage space and software compatible with the file formats stated on the product page.
Offline use depends on the purchased product. External links, online maps and third-party services may require an internet connection.
The available languages, file formats and any material compatibility or access restrictions are disclosed in the product description.
Download and delivery problems
If your download link is missing, expired or not working, or if a file appears incomplete or corrupted, contact support@stifo.de.
Please include your order number, if available, and a description of the problem. We will investigate and provide the assistance or remedy required under your contract and applicable law.
Any limits on download availability will be disclosed before purchase and will not restrict your statutory rights.
Withdrawal and refunds
Delivery of digital content does not automatically remove your statutory withdrawal or refund rights. Please refer to our Withdrawal Policy and Refund Policy for further information.
Your mandatory rights concerning non-delivery, defective content or content that does not conform to the contract remain unaffected.
Contact
Marius Steffan — Tabiara
Mozartstraße 11
63263 Neu Isenburg
Germany
Email: support@stifo.de